Support

If you are experiencing problems with ThessBook, check out the Frequently Asked Questions. If the issue persists, feel free to contact us. In the unlikely event you have experienced a crash, please let us know what you were doing at the time, whether you were using GPRS/3G or a Wi-Fi connection and — if possible — send us a crash dump.

Frequently Asked Questions

Why is ThessBook in English?

It actually isn't. ThessBook is localized in English and Greek, but you need iPhoneOS 3.0 to enable the Greek version. Just set your iPhone language to Greek, and you will see a fully translated version of ThessBook.

When will you be adding more types of Points of Interest?

We are rigorously gathering and processing point-of-interest (POI) data and will be adding them to new versions of ThessBook in the near future! If you'd like to see a specific type of POI added to ThessBook, drop us a line, here.

I love ThessBook, but I don't have an iPhone. Will you release it for other phones?

We're planning to, but nothing is certain. It depends on many factors, including demand. We're currently investigating Android and BlackBerry ports.

Does ThessBook work with 3G/GPRS connections?

Yes! ThessBook uses any available internet connection when you try to use it. Note that for 3G/GPRS connections to work properly you may need a contract with your mobile phone provider that supports use of the Cellular Data Network. This may, in some cases, incur additional charges to your mobile phone bill.

The fuel prices on ThessBook do not match those on the gas station. Why?

ThessBook collects and updates the reported fuel prices on a daily basis. However, since reporting of gas prices is purely voluntary, the prices reported by ThessBook may differ from those on the gas stations. Still, the prices are often indicative of the pricing policy of gas stations and we've found them useful when trying to decide where to buy fuel from.

My location is frequently misreported. What's going on here?

The iPhone 3G uses a number of different methods for identifying your geographical location. Still, it's not perfect: Depending on whether you're indoors or outdoors, the cellular network signal strength, available Wi-Fi hotspots in the vincinity etc. your location may be pinpointed to a few metres or a few kilometres.

I have upgraded to the iPhone 3GS and, after transferring data from my old iPhone via iTunes, ThessBook will no longer display any POIs. What gives?

This is a known issue, which will be resolved in the next update. For the time being, the only solution is to uninstall and reinstall ThessBook. Apologies for the inconvenience.